Frequently Asked Questions
CAN YOU MAKE ALMOST ANY DESIGN OF TROPHY?
YES
WHAT TYPES OF MATERIAL DO YOU SPECIALISE IN?
GLASS, OPTICAL CRYSTAL, HAND CUT CRYSTAL, ACRYLIC, AND MORE
HOW LONG DOES AN ORDER TAKE TO BE MADE?
THIS DEPENDS ON THE TIME OF YEAR BUT GENERALLY 7 TO 10 DAYS
DO YOU DELIVER ALL OVER THE WORLD?
YES
DO YOU HAVE A SALES TEAM THAT COULD VISIT US AND SHOW US SAMPLES?
YES, IN EVERY REGION OF THE COUNTRY
DO YOU ACCEPT CREDIT CARD PAYMENTS?
Yes - Visa, MasterCard, American Express, Delta, Switch/Maestro, Solo.
HOW DO WE OPEN AN ACCOUNT WITH YOU?
ALL INITIAL ORDERS ARE PROCESSED ON A PROFORMA BASIS AND ONCE OUR FINANCE TEAM HAVE TAKEN ALL REFERENCES AND ON LINE CREDIT CHECKS WITH DUNN & BRADSTREET YOU WOULD GET 30 DAYS CREDIT. (PLEASE SEE OUR TERMS OF TRADING IN THE CLIENT SUPPORT SECTION)
HOW DO WE KNOW THAT YOU ARE A QUALITY ORGANISATION THAT WILL SUPPLY OUR ORDERS ON TIME, COMPLETE AND TO A HIGH STANDARD?
THIS IS A VERY VALID QUESTION AND WE FEEL THE BEST WAY TO ANSWER THIS IS TO GIVE YOU A SHORT LIST OF PRESENT CLIENTS:
- JBP OIL INTERNATIONAL
- BARCLAYS BANK
- CO-OPERATIVE BANK
- COMET
- DAIMLER CHRYSLER
- MCDONALDS
- N-POWER
- SOUTH TYNESIDE COUNCIL
- THE BBC
- THE RAF
- THORPE PARK
IF WE ARE WILLING TO ORDER AND PAY FOR SAMPLES PRIOR TO PLACING AN ORDER CAN THIS BE ARRANGED?
YES